Frequently Asked Questions

The answers to all common questions

GENERAL INFORMATION

1What is a Photoshop Action?
A Photoshop action is a tool designed to enhance and enrich an image using Photoshop, all at the click of a button. Photoshop actions allow the you to save time while editing and achieving a more consistent and professional look. Photoshop Actions are a series of predefined steps that can be applied to the images you work with. Photoshop actions are a great way to achieve the same amazing looks as your favorite photographers.
2What is a Lightroom Preset?
Lightroom presets allow you to apply a combination of effects to a single image or a batch of photographs with a single click using Adobe Lightroom. Just like Photoshop actions, Lightroom presets allow photographers to save time editing photos by applying common photo enhancements to batches of photos quickly and easily.
3Can I use your products for commercial projects?
RockShutter customers can use our Lightroom presets and Photoshop actions in their personal and commercial projects. Images used in commercial projects must be flattened. Our products must not be used to produce templates for sale or to produce other presets or actions.
4What's the difference between Develop and Local Adjustment presets?
All RockShutter collections of presets include Develop and Local Adjustment presets. The main difference is that Develop are a mix of settings and adjustments applied to an entire image allowing you to save time. Local Adjustment presets like brushes and gradients are used to enhance and retouch your images in certain areas.

THE ORDER PROCESS

1What type of payment methods do you accept?
For your convenience we process all payments with Paypal which also accepts all major credit cards. Paypal is 100% secure.
2Do you accept international orders?
Absolutely! We accept orders from all over the world. Since we sell digital products that can be downloaded immediately after purchase there's no need to ship anything.
3Do you offer discounts or coupons?
Yes we do! We're constantly releasing discounts and promotional coupons to our subscribers and current customers. To be updated when coupons and discounts are released make sure you subscribe to our newsletter or follow us on Facebook and Instagram.
4Do you offer refunds?
Due to the digital nature of our products, we do not provide refunds or exchanges, which is the industry standard. If you have any questions or concerns about your purchase, we are happy and eager to help.
5What happens if I lose or delete my actions or presets?
We know sometimes things happen, that's why your files can be downloaded up to 10 times after your purchase. Just login to your account and you'll find your files there to be downloaded again. lthough, we encourage all our customers to make a backup of their files to prevent future issues.

SOFTWARE INFORMATION

1What software is required to use Rockshutter products?
All of our actions are designed to be used with Adobe Photoshop or Photoshop Elements. Our presets are designed to be used with Adobe Lightroom.
2Are the compatible with MAC and PC?
Yes, all our products are fully compatible with MAC and PC.
3Which versions of Photoshop are your products compatible with?
Our action sets are compatible with Photoshop CS4, CS5, CS6 and CC. All actions have been tested in different systems and versions. RockShutter cannot guarantee action sets will work with Non-English versions or older versions of Photoshop.
4Which versions of Lightroom are your products compatible with?
Our preset collections are compatible with Lightroom 4, 5, 6 and CC. All presets have been tested in different systems and versions. RockShutter cannot guarantee presets will work with Non-English versions or older versions of Lightroom.
5Will your products work with future version of Lightroom or Photoshop?
Our actions, overlays, and presets are designed to be forward compatible and work with future versions of Photoshop and Lightroom; however, we cannot guarantee future compatibility.

DOWNLOADING & INSTALLATION

1How long will it take to get the download link?
After your payment is confirmed and checkout complete, you'll immediately receive the download link to your files. This link will also be sent to you by email and will also be available in your account.
2How will I receive my files?
Once your payment is confirmed, you'll get a download link to get all your purchased files. The files will come in a ZIP format which you'll need to extract.
3How many times can I download the files?
You can download your purchased files up to 10 times before the download link expires. After that if you need to download your files again, please get in touch with us.
4How do I extract the files I've downloaded?
We recommend you use Winzip to extract the zip files.

TROUBLESHOOTING

1I messed up with something, what can I do?
If something goes wrong and you messed up with something, don't panic, the first logic step is to remove the files and re-install them again. If you still have problems we recommend you download your products again.
2Why are my actions not grouping correctly?
Sometimes in Photoshop when you apply a second or a third action to your image, the steps don't get grouped correctly. This happens specially if you're applying the action on top of another action. To solve this always run actions over your original image, once completed you can move the action group up or down depending on the effect you want.
3After applying some presets some setting get overwritten, why?
While most of our presets are stackable, meaning you can cambine more than two and the effects will simply stack one another, some are not, specially the all-in-one effect presets. Basic, retouch and enhance presets can be stacked together, but you cannot stack two all-in-one effect presets. Just play around with them to achieve different looks.

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